Refund & Returns Policy

Last updated: 13 June 2026

At GLUVGOLF LIMITED, we take care to ensure every order is correct and arrives in perfect condition. Because our gloves are made from natural cabretta leather and fitted for performance, we do not generally accept returns for change of mind. However, we will always put things right if we make a mistake.

1. Wrong Item or Wrong Size Sent

If we sent you the wrong item or the wrong size due to our error, contact us within 14 days of receiving your order at gluvgolfshop@gmail.com with:

• Your order number
• A photo of the item received and its label

We will arrange a free replacement (correct size/item) or a full refund, including any return shipping costs, at no charge to you.

2. Damaged or Faulty Items

If your glove arrives damaged or develops a fault, contact us within 14 days of receipt at gluvgolfshop@gmail.com with:

• Your order number
• Photos clearly showing the damage or fault

We will arrange a replacement or full refund, including return shipping costs where applicable.

3. Change of Mind / Incorrect Size Ordered by Customer

We do not offer returns or exchanges for change of mind, or where the customer has ordered the wrong size. We recommend checking our sizing guide carefully before ordering, and contacting us at gluvgolfshop@gmail.com if you're unsure which size to choose.

4. Your Statutory Right to Cancel (EU/EEA Consumers)

Notwithstanding the above, if you are a consumer based in the EU/EEA, you have a statutory right under EU consumer protection law to cancel your order within 14 days of receiving the goods, without giving a reason. To exercise this right:

• Notify us in writing at gluvgolfshop@gmail.com within 14 days of receiving your order
• Return the item(s) to us within a further 14 days, at your own cost, unused and in original condition with tags attached
• We will refund the price paid (excluding original outbound shipping) within 14 days of receiving the returned item(s)

If the returned item shows signs of use beyond what is necessary to establish its nature and condition (e.g. worn on the course), we reserve the right to deduct an amount reflecting the reduction in value, as permitted by law.

5. Refund Method

All approved refunds are issued to the original payment method.

6. How to Start a Claim

Email gluvgolfshop@gmail.com with your order number, a description of the issue, and photos where relevant. We aim to respond within 2 business days.

7. Statutory Rights

Nothing in this policy affects your statutory rights under Irish and EU consumer protection law regarding goods that are defective, not as described, or unfit for purpose.

Contact Us

GLUVGOLF LIMITED CRO No. 816086  gluvgolfshop@gmail.com